NyotaLoans Account Deletion Guide

To ensure a smooth and secure account deletion process, please read this guide carefully before proceeding. It contains the steps for account deletion, how to check the status of your request, and the potential consequences after deletion.

How to Request Account Deletion

Option 1: Submit Request Within the App

1. Open the NyotaLoans App and go to the "Profile" or "Personal Center" page.

2. Select "Delete Account" and follow the instructions to complete the process.

Option 2: Submit Request via Email

- Android users, please email: [email protected]

- iOS users, please email: [email protected]

Suggested Email Format

- Subject: Request to Delete My Account

- Body:

Hello,

I am requesting to delete my NyotaLoans account.

Registered phone number: 254 XXX XXX XXX

Full Name: [Your Name]

Thank you.

How to Check the Deletion Request Status

If you have already submitted a deletion request, you can check its progress after 3 working days via email:

- Android users, please email: [email protected]

- iOS users, please email: [email protected]

Suggested Email Format

- Subject: Inquiry Regarding My Account Deletion Status

- Body:

Hello,

I submitted a request to delete my account on [Date]. My registered phone number is 254 XXX XXX XXX.

Please assist me in checking the processing status.

Thank you.

Important Information Before Deleting Your Account

Before submitting your deletion request, please be aware of the following:

1. Eligibility Requirements

Your account must meet all the following conditions to be eligible for deletion:

✅ The account was registered and is used by you personally.

✅ There are no outstanding loans or pending repayments.

✅ There are no ongoing complaints or disputes.

✅ The account is in good standing with no abnormal risk flags.

2. Consequences of Account Deletion

Once your account is deleted, the following will occur:

• Data Erasure: Your personal information, loan history, transaction records, etc., will be permanently deleted or anonymized and cannot be recovered.
• Benefits Termination: All associated benefits, including credit limits, promotional privileges, and membership status, will be terminated automatically.
• Agreement Termination: The User Agreement between you and NyotaLoans will be terminated. However, you will remain responsible for any obligations arising from transactions made before deletion.
• Account Non-Recovery: The deletion is irreversible. If you wish to use NyotaLoans again, you will need to register as a new user.

3. Processing Time

We will process your deletion request within 30 days of receipt. If you log in or use your account during this period, the deletion process will be cancelled automatically.

4. Special Circumstances

Your deletion request may be paused or delayed if your account is involved in any of the following situations:

- Has an outstanding debt.

- Is part of an ongoing complaint or dispute resolution process.

- Has been temporarily restricted for security reasons.

- Is required to be retained under applicable laws or regulations.

Important Reminders

- Account deletion is a permanent action. Please ensure you have backed up any information you wish to keep.

- If you have any outstanding loans, please repay them in full before requesting account deletion.

- For any questions, please contact our support team at:

- [email protected] (Android users)

- [email protected] (iOS users)

Thank you for your trust and for being a NyotaLoans user.

The NyotaLoans Team